Express Elevators Ltd: ISO 14001/OHSAS 18001 (Case Study)

Alex Wilkinson, QHSE Manager Express Elevators

“Certification to 14001 and 18001 standards helps us demonstrate our commitment to the values and objectives contained in them to our employees and customers and also helps improve processes and procedures.  As more and more companies carry out due diligence before awarding contracts these standards are universally accepted as good/best practice.”

“Not having implemented a system before I have found it very reassuring to have an experienced consultant to assist and support with all aspects of certification.”

Activ is a central point to manage and organise all the documentation with traceability, giving me confidence that the administrative side of the standards is accurate and user friendly.”

Company Background

Express Elevators Ltd is an independent lift company, operating nationally across the whole of the UK, specialising in the maintenance and repair of all makes and types of lift equipment, installation of new lifts and the modernisation and refurbishment of existing lifts.

Their team of highly trained engineers currently maintains over 10,000 lifts across the UK, providing 24-hour emergency cover, 365 days a year.

Express Elevators has been a member of LEIA for a number of years and is recognised by a growing list of organisations for meeting exacting standards including certification to ISO 9001:2008, Safer Contractor and CHAS.

The Challenge

From 1 January 2015, with the backing of its members, LEIA will introduce an additional requirement for members to be certified by a UKAS accredited organisation to OHSAS 18001 as well as ISO 9001.

With a view to retaining their LEIA membership and to realise the business benefits of having a robust management system that can meet the challenges of today and tomorrow Express Elevators decided to embark on an ISO in a Box™ project to implement OHSAS 18001 and ISO 14001 across the business.

The Methodology

ISO in a Box™ consultant, Jo Holden, was assigned the project and began to work closely with the QHSE Manager, Alex Wilkinson, to understand the business and implement a system that incorporated existing as well as enhanced procedures and processes.  It soon became apparent that a fully integrated management system was required, not only to meet the requirements of the ‘new’ standards but to complement the existing ISO 9001 system.  The company also wanted a central, easily accessible document storage solution that would automate the strict document controls demanded by ISO and OHSAS standards.

Hence Activ was introduced to Express Elevators as the platform to create their integrated management system and as a mechanism to complement company objectives to ensure engineers have the latest safety information available onsite.

Equas and Express together generated and populated the required processes, procedures and templates, management reviews have been conducted with company directors.  Legal registers and emergency plans have been created and a systematic training briefing plan has been rolled out across the organisation.

Express Elevators gained certification for ISO 14001 and OHSAS 18001 in June 2014. The auditors commented on the ease of use of the Activ system.

The Outcome

As well as passing its certification Express Elevators is already benefiting from the introduction of the new processes.

The innovative Improvement Log approach not only guides users through the essential elements of root cause analysis and corrective and preventive actions, but also collates the resulting data in to easy-to-read graphs and reports, which in turn highlights the priorities to be addressed in the coming months, ensuring planning and management is easier to follow.

The QHSE Manager is already thinking about how Activ can be used to communicate LEIA Safety bulletins as part of the move towards equipping onsite engineers with mobile tablets and ensuring notifications are received when new documents and forms are introduced.

If you require more information about this specific project contact Jo Holden at j.holden@equas.co.uk or Alex Wilkinson QHSE Manager at Alexw@expresselevators.com